Financial Security

Financial Security

When you trade with Admiral Markets, you’re protected by our robust financial security arrangements and customer care policies.

Segregation of client funds

In accordance with CySEC rules, all client money is kept fully segregated from our own assets in an EEA-regulated credit institution. This ensures that clients’ funds are available for them at all times, and cannot be used by us for any purpose. These arrangements are checked and verified by our auditors.

The Investor Compensation Fund (ICF)

In the unlikely event that we get into financial difficulty, your money is still completely safe. The Investor Compensation Fund (ICF) pays compensation to a covered client up to 20,000.00 EUR. Please read the full Investor Compensation Policy here.

Treating customers fairly

With Admiral Markets, your interests always come first. We comply fully with CySEC requirement to act honestly, fairly and professionally in accordance with the best interests of clients when providing investment and ancillary services.

That means we’re committed to protecting your interests in everything we do, from promoting our services and suggesting products right through to after-sales service and handling complaints (see below).

We also make sure our team is always up to speed with any new development that could affect the quality of our service to you.

Complaints

We hope you’ll never have reason to complain about our service. But if you do, you’ll find we deal with complaints promptly and fairly, in line with CySEC guidelines. You can contact our complaints handling and compliance team via compliance@admiralmarkets.com.cy. We also encourage our team to suggest improvements we can make based on customer complaints.